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SEA Card® FAQ

As a supplier, how do I participate in the SEA Card® online program?

In order to participate as a contract merchant, you must solicit and be awarded a contract through DLA Energy.

To process non-contract sales through the SEA Card® online program, suppliers (both contract and non-contract) must register as open-market SEA Card® merchants. Contact our SEA Card® support team to enroll as an open-market SEA Card® merchant. Registration results in many benefits including an expanded customer base, improved communications and quicker reimbursements. Open-market program registration requires execution of a SEA Card® program merchant agreement. Execution of this agreement communicates acceptance of all program terms and conditions.

What are the rates and payment terms?

There are four payment options provided for the SEA Card® Online Program
Four Week Pay: 2.25%
Two Week Pay: 2.75%
One Week Pay: 3.25%
Three Day Pay: 3.75%

How do I login to the SEA Card® online program?

Once your port locations have been set up on the SEA Card® online program and you have been provided with a username and password, you can login at www.seacardsys.com.

How do I contact merchant customer service?

The highly qualified SEA Card® support team is available 24/7.
Phone: +1-866-308-5475
Email: support@seacardsys.com
Website: www.seacardsys.com

What if I have a dispute with a vessel?

If your order has been disputed by the vessel, you will need to work with the vessel, DLA Energy contracting and/or SEA Card® merchant support to come to a resolution in a timely manner. Please contact our support team for assistance.

Phone: +1-866-308-5475
Email: support@seacardsys.com

Where can I learn to use the SEA Card® online program?

Detailed tutorials are available on the SEA Card® website after login. These training materials can be accessed at any time and will guide you step-by-step though the system. If needed, we can also provide personalized web-based training via a webinar program. To schedule a training session, please contact your CPM office or the SEA Card® support team.